About Us MoleskineUK.com is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Similarly, we are always happy to help our customers with questions about our products. Please do not hesitate to email us should you require any help or advice. |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit and debit card payment, which will be safely and securely processed by PayPal on our behalf. At no point are your card details transferred to any third party - even ourselves.
We accept Visa, Mastercard, American Express, Maestro, Switch, Solo and Electron.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the rare case that a mistake has been made in pricing or we are no longer able to supply a particular product for some reason. In either case, we will always contact you straight away. |
| Shipping And Handling All orders are usually shipped within 24 business hours of payment and you will be notified when your order is dispatched. Your order will be shipped with insurance, to protect against loss or damage in transit. |
| Delivery Schedule We always aim to dispatch as soon as possible. UK orders will usually be delivered in two business days. International orders are generally received in three to five days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Credit Card Security MoleskineUK.com uses secure encryption, so you can make your purchase online with peace of mind. Online payments are processed by PayPal, one of the web's leading payment processors. At no time will we have knowledge of your credit card details when you order online. |
| Guarantee We love the products we sell - so much so that we can confidently guarantee your complete satisfaction. All of our products come with a 30 day no quibble guarantee, just in case you change your mind. All we ask is that the product is returned to us in the same perfect, unused condition in which it was received. Should the product prove to suffer a manufacturing fault, you are fully covered by the manufacturer's warranty. We are always happy to help arrange a return to the manufacturer or distributor if you would prefer. |
Privacy Policy MoleskineUK.com does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
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